We understand the importance of receiving your order quickly and reliably. That creates peace of mind, which is why we offer a comprehensive guarantee.
If something unexpectedly goes wrong with the delivery, we ensure it gets resolved properly.
If you have not received your package after 40 business days, we will reship your order once free of charge.
In case of seizure, you must email us the official letter. After verification, we will reship your order once for free.
If the reshipped order also fails to arrive, we do not offer a third shipment or a refund.
If a package is returned due to an incorrect address or absence, it will not be reshipped or refunded.
We do not ship (or offer guarantees) to the following high-risk countries:
Please contact us if you are unsure about the shipping conditions to your country.
You can cancel your order and receive a full refund as long as the package has not been shipped.